Coordinated Claims Support Across Markets
An effective claims process is the ultimate proof of a reinsurance programme’s value. When a loss occurs, the quality of coordination between cedant, broker, and reinsurer determines how quickly and fairly that claim is resolved.
Reinsurance Solutions provides structured claims facilitation across every jurisdiction in which we operate. From initial notification through to final settlement, our team manages communication, documentation, and market coordination with the same rigour and attention to detail we bring to programme design and placement.
Claims for all Reinsurance Solutions group entities are coordinated centrally from our Mauritius headquarters. This centralised model ensures a single point of accountability, consistent standards, and efficient market coordination for every claim, regardless of the jurisdiction in which it arises.
OUR PROCESS
How to File a Claim
Notification
Contact our claims team to provide initial details of the loss event, including the date of loss, nature of the loss, and an estimated quantum if available. Our team will acknowledge receipt and assign a named claims handler to your file.
Documentation
Our claims handler will guide you through the required documentation, ensuring that all submissions are complete, accurate, and aligned with the expectations of participating reinsurers. Incomplete documentation is the single most common cause of settlement delays, and our proactive approach is designed to eliminate this risk.
Market Coordination
We act as the active liaison between you and your reinsurance panel throughout the lifecycle of the claim. This includes presenting the claim to reinsurers, managing queries and underwriter requests, providing regular status updates, and advocating for swift timely resolution.
Resolution & Settlement
We provide structured follow-through to progress claims towards settlement. Our multi-jurisdictional expertise means we understand the processes and expectations of reinsurers across different markets, and we tailor our approach accordingly to achieve the best possible outcomes.
Required Documents
The specific documentation requirements vary by class of businessand by reinsurer, but as a general guide, the following are typically requiredfor claim submissions:
- Completed claims notification form (available for download below).
- Original policy schedule and certificate.
- Loss adjuster’s report (where applicable).
- Proof of loss documentation.
- Photographs or site inspection reports.
- Repair or replacement quotations or invoices.
- Police or incident reports (where relevant).
- Any additional information requested by participating reinsurers.
Our claims team will advise on the specific requirements for your claim and ensure that all documentation meets market standards before submission.
Download Forms
Access the standard claims notification forms and supporting templates below. If you require a form specific to a particular class of business or jurisdiction, please contact your claims handler.
Claims Officers
Every claim submitted through Reinsurance Solutions is managed by a named claims professional. Our claims officers are experienced in multi-jurisdictional claims coordination and maintain direct relationships with the claims teams of our reinsurer partners.
Suraiya Kureemun Alladin
Deesha Joyekurun Seebaluck
Sheheen Mandarun
Kazuri Lumen Wanjiku
Connect with Our Reinsurance Specialists
Our team typically responds to enquiries within one business day. For urgent matters, regional specialists may respond within a few hours during business hours.
Unparalleled access to global reinsurance markets and expertise
Regional expertise across every major African insurance jurisdiction
Multi-jurisdiction regulatory experience
Dedicated advisory and placement support