Complaints
Make a Complaint
We take every complaint seriously. Complaints submitted through this form are routed to our designated Complaints Coordinator and acknowledged within 48 hours. If your matter is urgent, or you would prefer to speak with someone directly, please email complaints@reinsurance.mu.
Thank you. We have received your complaint and will acknowledge it within 48 hours.
Sorry, something went wrong and your complaint was not sent. Please try again, or email complaints@reinsurance.mu.
Our Commitment
Every complaint is reviewed by the Complaints Coordinator and investigated with confidentiality. We aim to acknowledge receipt within 48 hours, provide a substantive response within 15 working days, and keep you informed throughout. Where we identify service failings, we will explain the steps we are taking to put things right.